Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been prepared, you will receive a confirmation email with tracking details, if applicable.

Orders placed after business hours will be processed on the next business day.

Shipping Coverage

We currently ship within the United States.

If you are located outside the U.S., please contact us at support@thirstyrun.shop before placing your order to confirm availability.

Shipping Timeframes

Estimated delivery times within the United States are typically:

Standard Shipping: 4–7 business days after dispatch

Please note that delivery times are estimates and may vary depending on your location, carrier delays, or seasonal demand.

Shipping Costs

We offer free standard shipping within the United States.

If additional shipping options are available (such as expedited delivery), any applicable charges will be displayed clearly at checkout before payment is completed.

Order Tracking

When available, tracking information will be provided by email once your order has been shipped. If you do not receive tracking details within 3 business days, please contact us at support@thirstyrun.shop.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. If incorrect information is entered, please contact us immediately.

We are not responsible for delays or delivery issues resulting from incorrect or incomplete address information.

Lost or Delayed Shipments

If your package appears delayed beyond the estimated delivery timeframe, please contact us at support@thirstyrun.shop, and we will assist in contacting the carrier to investigate the issue.

Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to collect the parcel, additional shipping charges may apply to resend the order.

Contact Us

If you have any questions regarding shipping or delivery, please contact us through our website. Our team is happy to assist you.